Shipping-retruns

 

Electronic Modular Solutions, Ltd. can ship to virtually any address in the world!

Delivery Time

On receiving your order, we strive to process and dispatch within 24hours, all orders are disptched via FedEx Priority. When we process your order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will be emailed to you along with your order acknowledgment. 

Cut-off time for orders placed same day is currently 2.30 PM.  Orders placed after this time may not ship until following day
You have the choice to use your own courier company for which we will need your courier account details, in this case we do not make any carriage charges.

 

Calculating Cost

Shipping and handling costs for orders from EMS Ltd., depend upon the methods and options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our Returns Policy

You may return most items sold by EMS Ltd. within 14 days of delivery for a full refund minus any carriage charges incurred by us. Extended returns period must be agreed upon before ordering. 

We cannot accept returns of certain items, including:
Any item that is returned more than 14 days after delivery. 
Any item that is not in its original condition, is damaged, or is missing parts. 
Any product missing the serial number or UPC. 
We will do our best to process your return quickly. Please allow 10 working days.
Refunds will be credited to the original purchasing credit card account number or bank account.

Follow these directions to return by mail:

For further detailed information please see our RMA Policy
In breif: Contact us via the Web or call +44 (0)116 2775730 to obtain a Return Authorization Number.  Include all original packing materials, manuals and accessories with the product to avoid any additional fees. Returns will not be accepted without the RMA number.
Include the packing list with your product and indicate on it the reason for the return. We recommend you return items via FedEx/UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for freight charges to us, we will return at our cost unless the item is out of warranty of has been mis-used. Please include the postal receipt in your return package.